gold training | Registered Training Organisation

Course Features

Industry:

Business

Duration:

Self Paced

Units:

4

Fee:

$720

Receptionist Short Course

nationally recognised training

Receptionist Short Course

Course Features

Industry:

Business

Duration:

3 months

Units:

4

Fee:

$720

Course Overview

Gold Training’s short course in customer service and communication skills is designed to provide participants with the real-world skills and knowledge needed to excel as a receptionist or other customer-facing roles. The course covers essential topics such as establishing contact with customers, identifying their needs, delivering excellent service, processing feedback in order to gain new customers, generate loyalty and drive repeat business. 

Additionally, participants will learn effective communication skills including listening, questioning, and non-verbal communication, as well as how to complete routine written correspondence.

By successfully completing this course, participants will earn a Statement of Attainment, demonstrating their knowledge and skills in this vital area. If you are looking to improve your customer service skills and boost your career prospects, this short course is an excellent choice. Enrol now to get started on your journey to success.

diploma of business

Course Details

Online
Gold Training’s Payroll / Administration Assistant short course is a fully online program so you won’t need to worry about attending any in-person classes or finding work placement. Experience online learning like never before with our multi-award winning learning management system. It’s not just any old system – it’s an innovative way of studying that sets us apart from other providers. With interactive activities, engaging content and real-time feedback, our platform will help get you ahead of the competition!
  • BSBOPS304 – Deliver And Monitor A Service To A Customer
  • BSBXCM301 – Engage In Workplace Communication
  • BSBTEC201 – Use Business Software Applications
  • BSBOPS303 – Organise Schedules

After completing this course, you will be able to apply your skills and knowledge to do the following:

  • Receptionist
  • Junior Office Assistant
  • Junior Personal Assistant
  • Office Junior

Ready to take the next step in your career? Well, here‘s some good news you don‘t need any prior qualifications or experience for this course. That‘s right no prerequisites needed at all! All that is required of you is enthusiasm and commitment as you work towards achieving your goals.

  • $720.00

Please note that the above fee is representative of fee-for-service pricing.

​Payment plans or ‘pay-as-you go’ methods are available for all participants completing a Gold Training qualification through online delivery.  Please advise on enrolment if you are seeking alternative payment arrangements.

Online

Gold Training's Payroll / Administration Assistant short course is a fully online program so you won't need to worry about attending any in-person classes or finding work placement. Experience online learning like never before with our multi-award winning learning management system. Its not just any old system – its an innovative way of studying that sets us apart from other providers. With interactive activities, engaging content and real-time feedback, our platform will help get you ahead of the competition!

  • BSBOPS304 – Deliver And Monitor A Service To A Customer
  • BSBXCM301 – Engage In Workplace Communication
  • BSBTEC201 – Use Business Software Applications
  • BSBOPS303 – Organise Schedules

After completing this course, you will be able to apply your skills and knowledge to do the following:

  • Receptionist
  • Junior Office Assistant
  • Junior Personal Assistant
  • Office Junior

Ready to take the next step in your career? Well, here's some good news - you don't need any prior qualifications or experience for this course. That's right - no prerequisites needed at all! All that is required of you is enthusiasm and commitment as you work towards achieving your goals.

  • $720.00

Please note that the above fee is representative of fee-for-service pricing.

​Payment plans or 'pay-as-you go' methods are available for all participants completing a Gold Training qualification through online delivery.  Please advise on enrolment if you are seeking alternative payment arrangements.

Have Any Questions?

With so many study options available, it can be difficult to decide which one is right for you. Don’t worry, we are here to help. Simply contact us if you have any questions, would like some more guidance or just want to further discuss our training options. One of our amazing team members will get back to you and provide you with personalised advice and guidance. Contact us today and let us help you find the perfect study option for you.


What do our Students say About us?

We know our training services are as good as gold, but don’t just take our word for it!  Here’s what some of our students have to say.

certificate iii in customer engagement

Studying online lets me study at home and complete the modules when I can, without locking myself into face-to-face courses. Meaning I keep the boss happy at work. I have learnt a lot about Leadership and Management.

Steve

I am currently studying my Certificate III in Business with Gold Training. My trainer has been very supportive and has helped me so much throughout my study. I would recommend doing your study through Gold Training!

Casey

Being able to complete my Cert III in Business while undertaking an onsite traineeship and getting the necessary support I require to meet my goals I've set out for.

Khloe

In the Diploma of Business, the topics covered incorporated scenarios that could happen in the workplace. I was also able to access support from my trainer whenever I required assistance and feedback.

Callum