Course Features
Industry:
Business
Duration:
Self Paced
Units:
4
Fee:
$720
Receptionist Short Course
Receptionist Short Course
Course Features
Industry:
Business
Duration:
3 months
Units:
4
Fee:
$720
Course Overview
Gold Training’s short course in customer service and communication skills is designed to provide participants with the real-world skills and knowledge needed to excel as a receptionist or other customer-facing roles. The course covers essential topics such as establishing contact with customers, identifying their needs, delivering excellent service, processing feedback in order to gain new customers, generate loyalty and drive repeat business.
Additionally, participants will learn effective communication skills including listening, questioning, and non-verbal communication, as well as how to complete routine written correspondence.
By successfully completing this course, participants will earn a Statement of Attainment, demonstrating their knowledge and skills in this vital area. If you are looking to improve your customer service skills and boost your career prospects, this short course is an excellent choice. Enrol now to get started on your journey to success.
Course Details
- BSBOPS304 – Deliver And Monitor A Service To A Customer
- BSBXCM301 – Engage In Workplace Communication
- BSBTEC201 – Use Business Software Applications
- BSBOPS303 – Organise Schedules
After completing this course, you will be able to apply your skills and knowledge to do the following:
- Receptionist
- Junior Office Assistant
- Junior Personal Assistant
- Office Junior
Ready to take the next step in your career? Well, here‘s some good news – you don‘t need any prior qualifications or experience for this course. That‘s right – no prerequisites needed at all! All that is required of you is enthusiasm and commitment as you work towards achieving your goals.
- $720.00
Please note that the above fee is representative of fee-for-service pricing.
Payment plans or ‘pay-as-you go’ methods are available for all participants completing a Gold Training qualification through online delivery. Please advise on enrolment if you are seeking alternative payment arrangements.
Online
Gold Training's Payroll / Administration Assistant short course is a fully online program so you won't need to worry about attending any in-person classes or finding work placement. Experience online learning like never before with our multi-award winning learning management system. It’s not just any old system – it’s an innovative way of studying that sets us apart from other providers. With interactive activities, engaging content and real-time feedback, our platform will help get you ahead of the competition!
- BSBOPS304 – Deliver And Monitor A Service To A Customer
- BSBXCM301 – Engage In Workplace Communication
- BSBTEC201 – Use Business Software Applications
- BSBOPS303 – Organise Schedules
After completing this course, you will be able to apply your skills and knowledge to do the following:
- Receptionist
- Junior Office Assistant
- Junior Personal Assistant
- Office Junior
Ready to take the next step in your career? Well, here's some good news - you don't need any prior qualifications or experience for this course. That's right - no prerequisites needed at all! All that is required of you is enthusiasm and commitment as you work towards achieving your goals.
- $720.00
Please note that the above fee is representative of fee-for-service pricing.
Payment plans or 'pay-as-you go' methods are available for all participants completing a Gold Training qualification through online delivery. Please advise on enrolment if you are seeking alternative payment arrangements.
Studying online lets me study at home and complete the modules when I can, without locking myself into face-to-face courses. Meaning I keep the boss happy at work. I have learnt a lot about Leadership and Management.